Job Summary:

The Technical Support Executive is responsible for providing reliable technical assistance to end-users by diagnosing and resolving hardware, software, and network-related issues. The role ensures uninterrupted IT operations and high levels of user satisfaction through timely support and effective problem resolution.

Key Responsibilities:

Provide first-level technical support to users via phone, email, or in person.
Diagnose and troubleshoot computer hardware, software, printer, and network issues.
Install, configure, and maintain desktops, laptops, operating systems, and standard applications.
Monitor system performance and ensure smooth day-to-day IT operations.
Maintain records of issues, resolutions, and support activities.
Coordinate with senior engineers or vendors for complex technical problems.
Ensure data security, system backups, and antivirus updates as per IT policies.
Assist users with system usage, basic training, and best practices.
Support IT infrastructure during upgrades, audits, and new implementations.

Required Qualifications & Skills:

Diploma/Graduate in Computer Science, IT, or a related field.
Basic knowledge of operating systems (Windows/Linux), MS Office, and networking concepts.
Understanding of hardware components, peripherals, and troubleshooting techniques.
Good communication and problem-solving skills.
Ability to work independently and as part of a team.

Experience:

1–3 years of experience in technical support or IT helpdesk (freshers with relevant skills may apply).

Work Environment:

Office-based / project-site based support role.
May require rotational shifts or extended hours as per project requirements.

Location:

As per project or organizational requirements.