Refund Policy

SSPl — Clear, Fair & Hassle-Free Refunds
At SSPL, we are committed to providing a transparent and customer-friendly refund experience. If any transaction is failed, cancelled, or processed in error, we ensure that your funds are returned promptly and securely.

Processing time
Wallet / UPI: 3–7 business days
Bank transfers & card payments: 5–10 business days

When Refunds Are Applicable

• Payment deducted but the transaction failed
• Duplicate or accidental payments
• Service not delivered due to technical issues
• Unauthorized or incorrect charges

Eligibility & Verification
To ensure safety and compliance, users may be required to provide:

• Transaction ID
• Payment receipt
• Registered mobile number or email
• Any additional information for verification

Non-Refundable Cases

• Successfully completed and utilized services
• User errors without valid proof
• Transactions violating SSPL terms of use

Important: Processing times may vary depending on the receiving bank or payment provider. If you haven’t received your refund within the stated timelines, please contact our support team.

Need Help?
Our support team is available to assist you with any refund-related concerns.

Quick Summary
Refunds processed after verification.
Common timelines: 3–7 days (UPI/wallet) and 5–10 days (bank/card)